Story from TechCrunch : Google has acquired a small startup that builds tools for businesses looking to automate their customer service or sales workflows. Onward and some of its key employees, including co-founders Rémi Cossart and Pramod Thammaiah, as well as CTO Aaron Podolny, will be joining Google. Terms of the deal weren’t disclosed. The startup gives businesses an AI-powered chat solution to get customers what they want while making the most efficient use of thei